Which statement about the differences between goods and services is incorrect?

The statement that goods tend to have higher customer interaction than services is incorrect because, in general, services often require more direct interaction with customers compared to goods. Services are typically intangible and are experienced through personal interaction, which can enhance the customer experience. For example, in sectors like hospitality, healthcare, or education, customers interact closely with service providers during the delivery of the service.

In contrast, goods are physical objects that can often be sold with minimal or no direct interaction. Once a product is manufactured and distributed, it can be sold to consumers without the need for ongoing interaction. Overall, services usually involve a higher level of customer engagement, making the first statement incorrect in highlighting the nature of customer interactions in the context of goods and services. The other statements accurately reflect the fundamental differences between goods and services, such as the simultaneous production and consumption of services and the ability to inventory goods.