What is operations management (OM) primarily responsible for?

Operations management (OM) is primarily responsible for transforming inputs into outputs, which is essential to the production process. In this context, inputs may include raw materials, labor, capital, and information, while outputs are the finished goods and services delivered to customers. OM focuses on the systems and processes involved in the production and delivery of these outputs. It aims to enhance efficiency, optimize resource utilization, and ensure quality, thereby adding value to the organization's overall operations.

The process of transforming inputs into outputs encompasses various functional activities, such as product design, production scheduling, inventory management, and quality control. This function serves as a critical element in achieving operational excellence and meeting customer expectations, making it a foundational aspect of any organization dedicated to effective supply chain and operations management.