What is an important feature of a labor-intensive service?

A labor-intensive service is characterized by its significant reliance on human involvement in delivering the service. This means that the services provided are heavily dependent on the skills, expertise, and personal interaction of the personnel involved. For instance, in industries such as healthcare, education, and hospitality, the quality of service delivered often hinges on the direct engagement of employees with customers, which is crucial for ensuring personalized and effective service.

The nature of labor-intensive services contrasts with other types of services that prioritize automation or technology. In these other scenarios, there is less need for human intervention, leading to diminished direct customer interaction, which does not align with the fundamental characteristics of labor-intensive services. Furthermore, the levels of consumer satisfaction typically associated with labor-intensive services are often higher, as face-to-face interactions can enhance the customer experience. Hence, the defining feature of labor-intensive services is the significant human involvement required for their operation and success.