What does ISO 9000 pertain to?

ISO 9000 pertains to quality management standards that are applicable across various industries, including both manufacturing and service sectors. The standard provides a framework for organizations to ensure consistent quality in their products and services, thereby enhancing customer satisfaction and operational efficiency. The emphasis of ISO 9000 is on a systematic approach to quality management, which includes establishing processes, using evidence-based decision making, and continually improving operations to meet customer and regulatory requirements.

The development of ISO 9000 standards encourages organizations to adopt effective quality management systems that encompass not only the manufacturing process but also services, ensuring comprehensive quality control throughout the organization. This is fundamental for companies that aim for certification, as it validates their commitment to maintaining high-quality standards in their operations.